Privacy Policy

1. Introduction

1.1 nuatargame is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. We operate in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

1.2 This Policy applies to all personal information collected through the nuatargame website, mobile platform, customer support channels, and any other touchpoint where nuatargame interacts with you. It covers data collected both online and offline in connection with the nuatargame Services.

1.3 nuatargame acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players. Where nuatargame engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with the DPA.

2. Personal Data We Collect

2.1 nuatargame collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of data we collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile number;
• Residential address (barangay, city/municipality, province, ZIP code).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, UMID, SSS ID, PhilSys National ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or liveness-check images for biometric verification where required.

2.3 Financial Data

• GCash or PayMaya account reference numbers;
• Bank account details (bank name, account number) for withdrawal processing;
• Debit card details (card number masked, expiry date) where applicable;
• Transaction history: deposits, withdrawals, bonuses, and game wagers.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs.

2.5 Communications Data

• Records of live chat, email, and support ticket interactions with nuatargame;
• Survey responses and feedback submissions.

3. How We Use Your Personal Data

3.1 nuatargame uses the personal data it collects for the following purposes:

3.2 nuatargame will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

4.1 nuatargame processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game provision);
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, PAGCOR licensing requirements, and NPC directives;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and optional features, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 nuatargame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya/Maya, and partner banks for transaction processing and fraud screening;
• KYC and identity verification providers: Third-party services that assist with document verification and biometric checks;
• Game software providers: Licensed game studios whose titles are hosted on the nuatargame platform, to the extent required for game operation and fairness auditing;
• IT and cloud infrastructure providers: Hosting, database, and security service providers operating under data processing agreements;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent authorities where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations.

5.2 All third-party processors engaged by nuatargame are required to implement data protection measures consistent with the DPA and to process personal data only on nuatargame's documented instructions.

6. Cookies and Tracking Technologies

6.1 nuatargame uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate and improve the platform. The categories of cookies we use are:

• Strictly necessary cookies: Essential for platform functionality, session management, and security. These cannot be disabled.
• Performance and analytics cookies: Collect anonymised data about how players use the platform to help us identify and fix issues and improve user experience.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.2 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair platform functionality. For marketing cookies, you may withdraw consent at any time via your account settings or by contacting support.

7. Data Retention

7.1 nuatargame retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Communications and support records: Retained for three (3) years from the date of the interaction;
• Technical and usage logs: Retained for twelve (12) months, after which they are anonymised or deleted.

7.2 Upon expiry of the applicable retention period, nuatargame will securely delete or anonymise your personal data unless retention is required by law or for the establishment, exercise, or defence of legal claims.

8. Security Measures

8.1 nuatargame implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and nuatargame servers;
• AES-256 encryption for sensitive data stored at rest;
• Bcrypt hashing for all account passwords — nuatargame staff cannot view your password in plain text;
• Multi-factor authentication (MFA) options for player accounts;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security firms;
• 24/7 intrusion detection and monitoring systems.

9. Your Data Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by nuatargame:

• Right to be informed: The right to know what personal data nuatargame collects and how it is used — which this Policy fulfils;
• Right of access: The right to request a copy of the personal data nuatargame holds about you;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

9.2 To exercise any of the above rights, please contact nuatargame's Data Protection Officer at [email protected]. nuatargame will respond to all verified data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10. Children's Privacy

11. International Data Transfers

11.1 nuatargame primarily stores and processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure or KYC verification providers), nuatargame ensures that such transfers are subject to appropriate safeguards, including:

• Data processing agreements incorporating standard contractual clauses approved by the NPC;
• Transfers only to jurisdictions that provide an adequate level of data protection as recognised by the NPC;
• Binding corporate rules where applicable within nuatargame's corporate group.

11.2 By using the nuatargame platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

12. Third-Party Links

12.1 The nuatargame platform may contain links to third-party websites or services for informational purposes. nuatargame is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by nuatargame through the nuatargame platform.

13. Changes to This Privacy Policy

13.1 nuatargame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. When we make material changes, we will post the updated Policy on this page with a revised "Last Updated" date and, where practicable, notify registered players via in-platform notification or email.

13.2 Your continued use of the nuatargame platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how nuatargame protects your data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or nuatargame's data practices, please contact our Data Protection Officer:

This Privacy Policy was last reviewed and updated on 1 May 2026. nuatargame reserves all rights not expressly granted herein.